view cart menu separator categories menu separator faq
advanced search
What forms of Payment are accepted online?
How can I find out the status of my order?
What is your return policy?
Can I order by telephone?
What are my shipping options?
Can I ship anywhere in the world?
Can I send an item as a gift?


What forms of Payment are accepted online?
We accept PayPal.

top^

How can I find out the status of my order?
You can call 1-800-KID-SONLY (1-800-543-7659) Mon - Fri: 8 a.m. to 9 p.m. (EST) Sat: 8 a.m. to 2 p.m.(EST) Sun: 8 a.m. to 2 p.m.(EST)

top^

What is your return policy?
At Kids Only, we take great pride in the quality and craftsmanship of our items. We pay extra attention to design, materials, safety and construction. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement. If, within 10 days, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value. We cannot accept returns on personalized, final-sale or special-order items, or on items damaged through normal wear and tear. You can return the merchandise through the mail for a refund or replacement. To make a return by mail, just complete the Return Form attached to the invoice that you received with your item (s) indicate the reason for return and the action to be taken, such as replacement or refund. Place the Return Form in the box with your merchandise. Be sure to tear off the top portion of the form and keep it for your records.

top^

Can I order by telephone?
You can always place an order by telephone 1-800-KID-SONLY (1-800-543-7659) from: Mon - Fri: 8 a.m. to 9 p.m. (EST) Sat: 8 a.m. to 2 p.m.(EST) Sun: 8 a.m. to 2 p.m.(EST)

top^

What are my shipping options?
Most purchases are shipped from our Toronto warehouse and scheduled to arrive within four business days from receipt of your order. In the event of a delay, we will notify you by mail. RUSH DELIVERY AND PROCESSING For an extra charge of $15 per address, we can arrange for rush delivery to most destinations. (If we receive your order by 3 pm EST Monday through Thursday, you'll receive your purchase within two business days; orders placed Friday through Sunday will arrive on Tuesday.)

top^

Can I ship anywhere in the world?
No, but we are able to ship to Canada, the US and the UK.

top^

Can I send an item as a gift?
Yes, gifts are wrapped in our green polka dot paper, tied with a white satin ribbon and topped with a gift card for just $3.50 per order.

top^

Last Updated: 13 Jun 2008 21:25:54 PDT home  |  about  |  terms  |  contact
Powered by eCRATER - a free online store builder